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Shipping & Returns

Shipping & Returns Information

This page includes details about our UK delivery options and Returns policy for items bought directly from our website. Based on weight of the product, the shipping price will be calculated per kg automatically, which you can find the prices below.

Delivery can vary depending on a variety of factors, including product weight, size and delivery address. If you do not see a particular delivery option then unfortunately its not available for your orders weight, then you must collect the products in our store by selecting "Collect in Store" delivery option.

We aim to dispatch all orders within 1-2 Working days, which then will be arrived to you within 3-5 days, please allow up to a maximum 7 days for post to arrive, A signature is required, so please arrange for someone to be in at delivery address to sign for your items.

Please rest assured that all orders will be packaged and despatched same or next day and we will do our best to get them to you as soon as possible. Depending on what time of day your order is made, it may be the next day before the courier is able to pick it up for delivery. If you have any questions about a delivery, please feel free to call us anytime on 0115 963 1451 or our contact form.

Delivery Weight

Total Price

< 1 kg £5.00 (Incl. VAT)
1 > 5 kg £6.30 (Incl. VAT)
5 > 10 kg £7.60 (Incl. VAT)
10 > 25 kg £12.90 (Incl. VAT)
25 > 50 kg £25.70 (Incl. VAT)
50 > kg Collect in store (preferred)

Heavy Goods Items

In the case of heavy items, you may be required to help the driver move the product from the roadside to your desired location. Heavy delivery can take up to 7 working days from point of order but is often sooner depending on location. Unfortunately we can only deliver these items to mainland GB unless you are able to arrange collection.

Buying from outside GB Mainland.

Unfortunately, premier paints do not accept international orders at this moment in time, we only ship to the United Kingdom. If you are not from the UK, you will not be able to purchase from us and your order will be refused and refunded.

Returns Policy

We Guarantee a 7 Day Money Back Guarantee. This only applies if you are not totally satisfied with any item and is damaged upon arrival, we will replace or refund the full price providing the item is returned to us, unused and in the original condition/packaging it was sent within 7 days. We do not cover the postage costs of the returned products, we only cover the cost paid for the item.

We will repair, replace or give a full refund on any item which does not give reasonable service due to defective materials or workmanship. All items are described and illustrated to the best of our knowledge at the time and are checked before shipped.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 33% of the original selling price from the refund amount. This does not affect your statutory rights.

1/ Items returned under the 7 working day cancellation period

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact). We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Please post goods to be returned or exchanged to our Company Address and return to us with a note of your requirements and original invoice number so we can track your order.

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